01 / THE WORK
Give routine questions a useful answer from your information.
A website assistant starts with the business information you approve. That can include service descriptions, areas covered, opening hours and the details someone should provide when asking for help. The assistant can use that material to answer familiar questions and guide the visitor toward a useful next step. It should explain the services you actually offer, rather than invent an answer to keep a conversation moving.
We define what happens when a question needs information the assistant does not have. It may ask for clarification, collect contact details or pass the conversation to your team. A request for a firm price or a decision outside the agreed rules should go to a person. This makes the assistant a practical first point of contact while keeping its role and limitations understandable for your staff.





